We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure all of the information on the checkout page is correct. Incorrect information will cause a delay in processing your order.
All other payment methods
We do not accept any other payment method than credit/debit cards. This includes money orders, cashier’s checks, personal checks, and company checks.
Most orders received before 4:00PM EDT will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM EDT will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Natural Vet or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Some orders qualify for free shipping. Free shipping terms and conditions can be found here.
All orders are shipped via UPS.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM& EDT, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We want you to be satisfied and will accept the return of products that are defective due to defects in manufacturing and/or production for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Use the CRM (Contact Us) system link while logged into your My Account Dashboard to create a support ticket in order to receive return authorization and instructions. For faster expedition, call our toll-fee help line at 877.873.8838
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Natural Vet reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Third Party Websites
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Natural Vet., Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We charge and withhold the applicable sales tax for orders to be delivered to addresses within our home same state of Tennessee. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. You can contact our office for in-state tax exempt requirements,
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether The Natural Vet signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
The information provided on the Natural Vet site is not a substitute for professional medical advice and care. If you have specific needs, please see a professional health care provider.
Natural Vet assumes no responsibility for outcomes resulting from the use of information contained on this web site, or from information obtained from linked sites from this web site. Natural Vet expressly disclaims (denies or renounces) all liability for injury or damages arising out of use, reference to, reliance on, or performance of such information.